FREQUENTLY ASKED QUESTIONS
HOW LONG DO THE MEALS LAST?
Meals have a shelf life of seven to ten days and should not be eaten past the expire date that is located on the pack.
CAN THE MEALS BE FROZEN?
Yes, the meals can be frozen but please ensure they are not past expiry date when it’s put into the freezer. To ensure the meals do not dry out, pull out of the freezer and thaw overnight in the fridge.
HOW LONG SHOULD I MICROWAVE EACH MEAL FOR?
- MNK Meal = 2 – 3 minutes on High setting.
- Carb side dish = 1- 2 minutes on High setting.ting.
WHEN WILL MY FOOD BE DELIVERED?
Meals are delivered on the following two days:
- Every Tuesday from 1:00pm – 7:00pm
- Every Wednesday from 9:00 – 5:30pm.
Excluding public holidays, unless advertised.
DO ALL THE MEALS COME IN THE SAME DELIVERY?
Yes, the meal pack you have selected will all come in that one delivery.
CAN THE MEALS BE LEFT UNATTENDED IF SOMEONE IS NOT HOME?
Yes, the meals are transported in a refrigerated van and are delivered in either a polystyrene box or a cooler bag containing icepacks. The meals can be left unattended for up to 4 hours. ext.
WHEN AND WHAT TIMES CAN I PICK MY MEALS UP FROM?
Free meal pick up days and times are listed on the website under Pick up/ Delivery.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
Orders are placed no LATER than midday Wednesday and are delivered / available for pick up that following week or Wednesday depending on location.
CAN I SWAP ANY OF THE MEALS AROUND IN THE PACK?
Yes, you have the freedom to swap no more than 2 meals at a time. However, NO FISH OR STEAK MEALS can be substituted. You must also list the meals you have chosen to swap in the notes section when you proceed with the order.
CAN WE CUSTOMISE MEALS?
Currently we cannot cater for customised meals, our aim is to deliver the best quality meals with our current menu for all our customers.
DO WE OFFER HALAL MEATS?
Yes, our meats have “Halal Certification” HOWEVER the chicken tortellini does contain bacon
IS THE CONTAINER SAFE TO MICROWAVE?
Yes, all our packaging is safe to microwave and are BPA FREE (Bisphenol A Free), however it is not advised to microwave the salads.